Reference

The Terms That Cover Your Account

Open an account and you accept the terms — the rules on signing in, moving taka in and out through bKash, Nagad or Rocket, and using the lobby.

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cf77 The Terms That Cover Your Account
DATA AND ACCESS

How We Handle Your Data

Your details sit with us under the same terms as everything else on this page, not as a separate favour. We hold the mobile number you registered, the wallet numbers you have paid from, and the transaction IDs we matched at the time. That record is what lets us confirm a Rocket payment weeks later if a dispute comes up. You can ask what we hold on you, ask for a correction, or ask us to close the account. Say which, and we will explain what closure does to a pending withdrawal before anything is removed.

The record we keep Your registered mobile number, the wallet numbers you have paid from, and the transaction IDs we matched. We keep them because a Nagad or Rocket payment can be questioned long after the round closed.
Cookies that keep you signed in A session cookie holds your sign-in so the lobby does not log you out between pages. Clear it and you simply sign in again with the code sent to your number.
Two checks at sign-in Your password plus a one-time code to the number on file. If a device looks new to us, we ask for that code again before any withdrawal request is accepted.
Corrections and closure Message the desk to fix a spelling, change your number or close the account. We confirm against the registered details first, then tell you what stays on file for payment records.
TERMS SUPPORT

Ask Us About the Terms

Terms questions are not all the same shape. One reader wants to know whether a bKash transfer from a cousin's number is allowed; another is stuck because a Nagad deposit never reached the wallet. Both end up at the same desk. Sign in first so we can see the account, then choose chat for anything live or email for anything with a screenshot attached. Quote the wallet name and the transaction ID — it saves a round of questions, whether you are on a Dhaka rooftop or on the road.

Account chat Sign in and open the chat window on your account page. Have the wallet name and the sending number ready — a bKash or Nagad transfer is matched faster when we can see both.
Support email For anything long, or anything with a screenshot attached, use the support address printed on your account page. Quote your registered number so the message lands on the right record.
Failed payment report If a Rocket or Upay transfer left your wallet but not your balance, send the transaction ID and the amount. We trace it against the wallet statement rather than asking you to pay twice.

Questions About Our Terms

Short answers to the terms questions we get most often at the desk. Everything below follows the same rulebook you accepted at sign-up, and none of it overrides the law where you live. If your own case is not listed, the chat window on your account page is where a person can open the actual record with you.

Yes. Ticking the box at sign-up is your acceptance, and it covers deposits, withdrawals, wallet use and how you behave in the lobby. Nothing extra is needed before your first bKash transfer.

The account rules are the same for all three. What changes is the step: bKash and Nagad usually confirm with a PIN inside the app, while a Rocket payment can need the reference number typed at our end.

We look at what happened, then decide. A small mistake usually means a warning and a corrected detail. A second account, a borrowed wallet or a false number can mean suspension while we check the record with you.

Ask through the chat window on your account page. We confirm the request against your registered number, tell you what stays on file for transaction records, and settle any pending withdrawal first.

In the same document — the section covering how we verify a payout and why the money returns to the wallet you paid from. Read that part before you deposit, not after.

Not automatically. Access depends on the law where you are and on the eligible regions we can serve, so tell us before you travel and we will confirm what stays open.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.